Transparency & Accountability
Publications & Guidelines
Transparency is at the heart of everything we do. Here you'll find our key policy documents, regulatory updates and guidance materials.
Our Commitment to Openness
Ophrah Oak Care is committed to operating with full transparency. We publish our key policy documents, CQC inspection outcomes and guidance materials so that service users, families and commissioners can be fully informed about the standards we uphold.
All documents are reviewed and updated regularly to reflect current legislation, best practice and feedback from our service users and staff.
Good Work Plan
Our Good Work Plan sets out Ophrah Oak Care's commitment to fair, transparent and supportive employment practices. It covers worker rights, flexible working, pay transparency and our approach to staff wellbeing.
- Worker rights and entitlements
- Flexible and fair working arrangements
- Pay transparency commitments
- Staff wellbeing and support
CQC Inspection Update
Our latest Care Quality Commission inspection report confirms our 'Good' rating across all five key questions. Read the full report and our response to the findings.
- Overall 'Good' CQC rating
- Safe, Effective, Caring, Responsive, Well-led
- Action plan and continuous improvement
- Full inspection report download
COVID-19 Safe Guidance
Our COVID-19 Safe guidance outlines the measures Ophrah Oak Care has in place to protect service users, staff and visitors. It covers infection control, PPE, testing protocols and outbreak management.
- Infection prevention and control
- PPE requirements and supply
- Testing and isolation protocols
- Outbreak management procedures
Can't Find What You're Looking For?
If you need a specific document or have a question about our policies and procedures, please get in touch with our team.